Businesses today must do more with fewer resources. Few companies can afford the luxury of an NIR expert on staff to insure NIR system performance. Your success requires your NIR instrument is performing correctly and generated results are absolutely accurate.

Your NIR instrument performance is dependent directly on the quality of the calibrations utilized. Where did the original calibrations come from? Who maintains your calibrations? Instrument companies may provide calibrations but the source of those calibrations may be unknown. How many different wet laboratories were involved in the calibration creation? How many different instruments were involved? When were the calibrations last updated or expanded? Who is responsible for long term support of the calibrations?

When you purchase your NIR instrument it may have included calibrations and the implied agreement was the instrument manufacturer will take care of the calibrations. The truth is the manufacturer is not in the business of supporting calibrations for existing customers. The instrument manufacturer technical support staff is limited and primarily support the sales of new instruments.

Your technical staff likely does not have the time or the expertise to fully support on going instrument and calibration performance. SMI will partner with you to optimize the analytical performance from your NIR instrument. Our partnership with Caltest brings 30+ years of hands on NIR calibration and database development and management – real life experience – to the table.

We evaluate and support the entire analytical channel:

  • wet lab performance
  • current calibration strength
  • develop/expand calibrations
  • provide calibration certification and documentation
  • monitor instrument performance
  • train operators
  • prompt operators for QC check samples
  • provide monthly data evaluation and reports
  • adjust calibrations automatically based on sound statistic measures
  • provide the confidence the results generated are accurate
  • provide the confidence that knowledgeable people are monitoring your system

We currently serve and support nearly 400 NIR instruments in the United States, Canada and Mexico.